Returns & Exchange

HomeReturns & Exchange

Introduction

7-Day Easy Returns & Exchanges

We want you to love your KSS Ethnics saree. If you are not completely satisfied, we offer easy returns and exchanges within 7 days of delivery.

Our Return Policy

At KSS Ethnics, we stand behind the quality of our sarees. We want you to be completely satisfied with your purchase.

If you are not satisfied with your saree for any reason, you can return or exchange it within 7 days of delivery.

What You Can Return

  • Sarees that are unused and unwashed
  • Sarees in their original condition with tags intact
  • Sarees in the original packaging
  • Sarees with no signs of wear, damage, or alterations

What Cannot Be Returned

  • Sarees that have been used, washed, or worn
  • Sarees without original tags
  • Sarees that have been altered or damaged
  • Sarees not in the original packaging
  • Products marked as “Final Sale” or “Non-Returnable” (if applicable)

How to Return a Saree

Returning a saree is simple. Follow these steps:

Step 1: Contact Us

Email us at contact@kssethnics.com or call us at +91-87588 67691 within 7 days of receiving your order.

Please provide the following information:

  • Your order number
  • Your name and contact details
  • The product(s) you wish to return
  • The reason for return

Step 2: Receive Return Instructions

Our customer support team will respond to your request with return instructions, including:

  • Return address
  • Return authorisation number (if applicable)
  • Packaging guidelines
  • Courier partner details (if we arrange pickup)

Step 3: Pack the Saree

Pack the saree securely in its original packaging, including:

  • The saree in its original condition
  • All original tags attached
  • Original invoice or order confirmation
  • Any accessories or extras that came with the saree

Step 4: Ship the Saree

You can return the saree using one of the following methods:

Option A: We Arrange Pickup

We will arrange for a courier partner to pick up the saree from your address.

The pickup will be scheduled at your convenience.

Shipping costs for returns will be borne as per our return shipping policy (see Section 6).

Option B: You Ship the Saree

You can ship the saree using your preferred courier service.

Please ensure the package is properly addressed and insured.

Keep the tracking number for your reference.

Step 5: Receive Confirmation

Once we receive and inspect your return, we will send you an email confirmation.

If the return is approved, we will process your refund or exchange as per your request.

How to Exchange a Saree

If you would like to exchange your saree for a different one, follow these steps:

Step 1: Contact Us

Email us at contact@kssethnics.com or call us at +91-87588 67691 within 7 days of receiving your order.

Please provide the following information:

  • Your order number
  • Your name and contact details
  • The product(s) you wish to exchange
  • The product(s) you would like in exchange (if you have a specific preference)
  • The reason for exchange

Step 2: Receive Exchange Instructions

Our customer support team will respond to your request with exchange instructions, including:

  • Return address
  • Exchange authorisation number (if applicable)
  • Packaging guidelines
  • Details of the replacement product(s)

Step 3: Pack the Saree

Pack the saree securely in its original packaging, including:

  • The saree in its original condition
  • All original tags attached
  • Original invoice or order confirmation
  • Any accessories or extras that came with the saree

Step 4: Ship the Saree

Ship the saree back to us using the method provided in the exchange instructions.

Step 5: Receive Your Exchange

Once we receive and inspect your return, we will ship your replacement saree.

If the replacement saree is of a different price, we will adjust the difference (refund or additional charge) as applicable.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

We will process your refund within 5-7 business days.

The refund will be issued to your original payment method.

You will receive an email confirmation once the refund has been processed.

Refund Timeline

  • Credit/Debit Card: 5-7 business days after processing
  • UPI: 3-5 business days after processing
  • Net Banking: 5-7 business days after processing
  • Cash on Delivery (COD): Bank transfer or UPI refund within 5-7 business days

Refund Amount

Full Refund: If the return is due to our error (wrong product, damaged product, etc.), you will receive a full refund including any shipping charges you paid.

Partial Refund: If the return is due to a change of mind or sizing preference, shipping charges may not be refunded.

Late or Missing Refunds

If you have not received your refund within the timeline mentioned above, please contact us at contact@kssethnics.com.

Return Shipping Costs

When We Cover Return Shipping

We will cover the cost of return shipping in the following cases:

  • Wrong product was delivered
  • Product was damaged or defective
  • Product quality issue

In these cases, we will arrange for a courier partner to pick up the return at no cost to you.

When You Cover Return Shipping

You will be responsible for the cost of return shipping in the following cases:

  • Change of mind or colour preference
  • Sizing preference
  • Did not like the product
  • Ordered by mistake

In these cases, you can either:

  • Arrange for the return using your preferred courier service
  • Request us to arrange a pickup, and the shipping cost will be deducted from your refund

Exchanges

Exchange for Same Product

If you want to exchange your saree for the same product in a different colour or design, we will process the exchange as described in Section 4.

Exchange for Different Product

If you want to exchange your saree for a different product, we will process the exchange as described in Section 4.

Exchange Shipping Costs

If the replacement product is of a different price:

  • Higher Price: You will be charged the difference
  • Lower Price: You will receive a refund for the difference

Our Error: If the exchange is due to our error (wrong product, damaged product, etc.), we will cover all shipping costs.

Customer Preference: If the exchange is due to your preference (change of mind, colour preference, etc.), you will be responsible for return shipping costs.

Damaged or Defective Products

If you receive a damaged or defective saree, please contact us immediately at contact@kssethnics.com or +91-87588 67691.

We will:

  • Arrange for a replacement saree to be sent to you at no additional cost
  • Or process a full refund if a replacement is not available

Please provide the following information:

  • Your order number
  • Photos of the damage or defect
  • Description of the issue

We will respond to your request within 24-48 hours.

Wrong Product Delivered

If you receive the wrong product, please contact us immediately at contact@kssethnics.com or +91-87588 67691.

We will:

  • Arrange for the correct product to be sent to you at no additional cost
  • Arrange for the wrong product to be picked up at no cost to you
  • Or process a full refund if you prefer

Please provide the following information:

  • Your order number
  • Photos of the product you received
  • Description of the issue

We will respond to your request within 24-48 hours.

Questions?

If you have any questions about our returns and exchanges policy, please contact us:

By Email:

By Phone:

By Mail:

  • KSS Ethnics
  • G1/61, near navjivan hero showroom
  • Navin Flourine Colony, Navin Flourine, Bhestan
  • Surat, Gujarat 395023
  • India

Customer Support Hours:

  • Monday to Saturday: 9:00 AM to 6:00 PM IST
  • Sunday: Closed

Your Shopping cart

Close