Privacy Policy – KSS Ethics

Introduction

Welcome to KSS Ethnics. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://kssethnics.com or make a purchase from us.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at contact@kssethnics.com.

Information We Collect

We collect the following types of information:

Personal Information You Provide

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

Name: Your first and last name
Email address: Your email address
Phone number: Your contact phone number
Billing address: Your billing address for payment processing
Shipping address: Your shipping address for order delivery
Payment information: Credit/debit card details, UPI information, or other payment details (processed securely through our payment partners)

Device Information

When you visit our website, we automatically collect certain information about your device, including:

Web browser: Information about your web browser (Chrome, Safari, Firefox, etc.)
IP address: Your IP address
Time zone: Your time zone
Cookies: Information about cookies installed on your device
Pages viewed: Which pages of our website you view
Referral information: Which websites or search terms referred you to our website

Order Information

When you make a purchase or attempt to make a purchase through our website, we collect certain information related to your order, including:

Products purchased: Details of the products you purchased
Order value: The total value of your order
Order date: The date of your order
Order status: The current status of your order

How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfill your orders
To arrange for shipping of your orders
To provide you with invoices and order confirmations
To communicate with you about your orders
To respond to your inquiries, questions, and requests
To provide customer support
To handle returns and exchanges
To resolve any issues with your orders
To send you order updates and shipping notifications
To send you promotional communications (only if you have opted in)
To send you newsletters and updates about new collections (only if you have subscribed)
To improve and optimise our website
To understand how visitors use our website
To analyse website traffic and user behaviour
To test new features and functionality
To screen our orders for potential risk or fraud
To protect our website and business from fraudulent transactions
To comply with legal obligations

Sharing Your Information

We share your personal information with third parties only in the following circumstances:

Order Fulfillment

We share your information with service providers who help us operate our business, including:

Payment processors: To process your payments securely (e.g., Razorpay, payment gateways)
Shipping partners: To deliver your orders (e.g., courier services, logistics partners)
Website hosting: To host and maintain our website
Email services: To send you order confirmations and communications
Analytics providers: To analyse website traffic and user behaviour (e.g., Google Analytics)

These service providers are only given access to the information they need to perform their functions and are not permitted to use your information for any other purpose.

Legal Requirements

We may share your information if required to do so by law, or in response to lawful requests by public authorities (e.g., a court or government agency).

Business Transfers

If KSS Ethnics is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information.

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies

What Are Cookies?

We use cookies to improve your experience on our website.

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. Cookies help us remember your preferences, understand how you use our website, and improve your browsing experience.

Types of Cookies We Use

Essential cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, shopping cart, and secure access to the website.
Analytics cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this information to improve our website.
Preference cookies: These cookies allow the website to remember choices you make (such as your language preference or the region you are in) and provide enhanced, more personal features.

Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to:

See what cookies are stored on your device
Delete cookies on an individual or bulk basis
Block or allow cookies on a site-by-site basis

Please note that if you disable cookies, some features of our website may not function properly.

Data Retention

When you place an order through our website, we will retain your personal information for our records unless and until you ask us to erase this information.

We retain your information for as long as necessary to:

Fulfill your orders
Comply with our legal obligations
Resolve disputes
Enforce our agreements
Maintain appropriate business records

After the retention period, your personal information will be securely deleted or anonymised.

Data Security

We take reasonable precautions to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction.

We implement the following security measures:

Secure servers: Our website is hosted on secure servers with industry-standard security measures
Encryption: Your payment information is encrypted using secure socket layer (SSL) technology
Access control: Access to your personal information is restricted to authorised personnel only
Regular audits: We regularly review our information collection, storage, and processing practices

All payments made through our website are processed securely through our payment partners.

We do not store your credit/debit card details on our servers.

While we take reasonable precautions to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

You have the right to request access to the personal information we hold about you.
You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
You have the right to request deletion of your personal information, subject to certain legal exceptions.
You have the right to opt out of receiving promotional communications from us. You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email.
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at contact@kssethnics.com.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Instagram, Facebook, YouTube) and payment partners.

We are not responsible for the privacy practices or the content of these third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.